Booking Terms & Conditions
Island Holiday Homes (IHH) (“the Agent”) arrange bookings of properties as agents of the owners (“the “Owner”) of such properties (“the Property”). When booking a property through IHH you enter into a contract with the owner of the property. IHH is not party to that contract and is responsible only for the administration of your booking, unless otherwise stated in these terms and conditions. References to “you” or “your” mean the person making the booking (“the Party Leader”) and all members of the holiday party who have been accepted by the Agent on behalf of the Owner and who will all be bound by these Terms and Conditions.
Where ferry reservations are arranged by IHH, the Agent acts on behalf of you and neither the Agent nor the Owner will accept liability for any loss or inconvenience incurred or caused in the event of the ferry operator cancelling your reservation or delaying your departure.
These Terms and Conditions set out the basis of your contract with the Owner, none of which affect your statutory rights.
1. Your booking
You are invited to book a property/ies and take up any offer detailed on this website or in the brochure or otherwise advertised and your offer to do so may be accepted subject to availability. The Agent on behalf of the Owner has the right to decline any offer of a booking prior to the issue of your written confirmation. If the Agent does so, on behalf of the Owner, the Agent on behalf of the Owner will advise you in writing and will promptly refund any money you have remitted to the Agent. The Party Leader must be at least 18 years of age at the time of booking. Your booking is made as a consumer and you agree that no liability can be accepted by the Owner or the Agent for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you. When the Agent on behalf of the Owner issues a written confirmation to you and your remittance has cleared, it is deemed that the Owner has entered into a contract with you, which is subject to these conditions.
Disabled access and requirements: Special requirements and Access Statements must be requested in writing prior to making a reservation and paying a deposit. Neither the Owner nor the Agent will accept liability for any loss or inconvenience in the event the booked property is not considered suitable for those with any specific needs. The Agent will not accept liability for the accuracy of the Access statements.
When you receive confirmation, the details should be checked carefully. If any of the details are not correct you should advise the Agent on behalf of the Owner immediately.
2. Paying your deposit & rent
You may book using this website or by completing the Booking Form within the brochure, or where otherwise shown. If using the booking form from the brochure please forward it to our offices with a cheque made payable to “HRD Lettings Ltd.” in settlement of the deposit and booking fee. Together these usually equate to £190.00, including VAT (depending of the level of deposit, which may vary for some properties). Booking on-line is quicker and will help secure your desired accommodation rather than having to wait for posting time. Once your on-line booking transmission or the Booking Form has been received together with settlement of the deposit and booking fee, the Agent will, on behalf of the Owner, send your Email/written confirmation as soon as administratively possible, receipting your remittance and detailing your booking. Please note that deposits are taken IN ADDITION to the rent, which is due for payment no later than 6 (Six) WEEKS before the start of your holiday. However, if you book less than 6 weeks before the start of your holiday, payment of deposit, booking fee and rent must be made immediately.
Deposits are returned to you, by the Agent on behalf of the Owner, as soon as administratively possible following your vacation from the Property, providing that everything is in order and all outstanding charges have been settled. The Agent will hold the deposit ‘as agents of the owner’ and no interest will be payable to either you or the Owner.
Example
Deposit £150.00
Booking fee inc VAT (non-refundable) £40.00
Total required with Booking form *£190.00 (*may vary depending on variances in deposits)
Rent due **no later than 6 weeks prior to arrival e.g. £500.00 (**Except when booking made less than 6 weeks before arrival)
Total payable for holiday £690.00
3. Gas, Electricity and Water
Unless otherwise stated the rent for the Property will include the consumption of mains services. You are advised to secure written verification from the Agent on behalf of the Owner should you be uncertain of liability in respect of services.
4. Telephone
Most properties do not have a telephone service connected. Those that do will either received in-coming calls only, or have out-going calls metered. You are advised to secure written verification from the Agent on behalf of the Owner should you wish to establish the status of any telephone service.
5. Pay to view television
Unless otherwise stated the cost of any ‘pay to view television’ connected to the Property will not be included within the advertised rent payable. Should any such service be available that you wish to enjoy, at the absolute discretion of the Owner, arrangements may be made prior to your arrival.
6. If you change or cancel your booking
(i) changes
If you wish to change your booking once your confirmation has been issued, an administration fee of £25.00 plus VAT will be payable to the Agent by you once any change has been made. If the change to your booking is not possible to make and you are unable to honour the confirmed booking, cancellation terms will apply. Your request for a change of your booking must be stated in writing to the Agent and the party leader shall be responsible for verifying safe receipt of same by the Agent.
If Island Holiday Homes has arranged your ferry reservation, any changes to dates, times or cancellations will be subject to a £20.00 plus VAT administration charge.
(ii) Cancellation terms
Once the deposit has been paid and your booking confirmation issued, a binding contract has been deemed to have been made between the you (the holiday Visitor) and the Owner and the holiday Visitor is liable for all charges relating to the booking, including the rent. If you have to, or wish to, cancel your booking (for whatever reason) the holiday Visitor must telephone the Agent (Island Holiday Homes) at their offices as soon as possible. The holiday Visitor must also immediately confirm the cancellation in writing, sending notification by recorded delivery to the booking offices of the Agent. The Agent will endeavour to re-book the holiday accommodation for the period being cancelled and should the Agent succeed in doing so, your liability for costs may be limited to the sum of the deposit and booking fee - settlement by forfeit. If the Agent is unable to re-book the holiday accommodation for the cancelled period, you will be liable for the full amount of the booking, including the rent, even if you do not occupy the accommodation.
7. Curtailment
Should your holiday be curtailed (cut short), resulting in you vacating the Property sooner than expiry of the agreed term, neither the Agent nor the Owner shall be liable to pay any refund of rent or fees to you in respect of the booking, or any costs incurred by you as a consequence of the curtailment of the holiday.
The Agent strongly recommends that you insure your booking with a cancellation and curtailment policy.
8. Cancellations or changes to your booking by the Owner or the Agent
Neither the Owner nor the Agent expects to have to make changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, the Agent will contact the Party Leader (by telephone where reasonably possible in the event of a significant change or cancellation, minor changes will be notified by post) as soon as reasonably practical to inform you of the cancellation or change and to explain why.
If a significant change has to be made (and the change is not acceptable to you) or your booking has been cancelled, the Agent will, if possible and as soon as reasonably practical, offer the Party Leader an alternative property (from the range advertised by the Agent) of similar type and standard in a similar location for the same or similar time of year. As the alternative property is likely to be owned by a different Owner to that of the original property booked, the advertised cost of the alternative property will be payable. You may be asked to pay any price difference if the alternative property is advertised at a higher price. However, you may be able to claim any price difference, if the alternative property is more expensive than the original one, from the Owner of the original property. Accordingly, if the alternative property is advertised at a lower price of the original one, you will receive a refund of the price difference, as long as you have already paid the balance of your total accommodation hire costs. If you do not wish to accept a significant change or any alternative property offered or the Agent cannot offer you a suitable alternative property, you will receive a full refund of all monies paid to the Agent from the Agent on behalf of the Owner.
In order to keep any period of uncertainty to a minimum, the Agent will, whenever possible, communicate with you by telephone in the case of a significant change or cancellation and you are required to do the same. The Party Leader is obliged to advise the Agent as soon as reasonably possible whether you wish to accept any change or alternative property offered, or alternatively whether you want a refund. In the unlikely event that the Party Leader fails to advise the Agent of your decision to accept or decline any change or alternative property offered, the Agent on behalf of the Owner is entitled to presume your wish to cancel your booking and receive a full refund of all monies paid to the Agent. Both the Party Leader and the Agent agree to confirm any such telephone conversations made to the respective party detailing the nature of the communication and any invitation, offer, acceptance or agreement.
In the unlikely event that your booking is significantly changed or cancelled, the Owner may consider the possibility of negotiations pertaining to any compensation if deemed appropriate. However, compensation will not be considered where any change or cancellation results from “force majeure” (please see clause 9 below) or where you have refused, without good reason, to accept any significant change or any alternative property you may have been offered.
Please note, that compensation will not be considered for minor changes. Such minor changes do not entitle you to take an alternative property or to cancel without paying the normal charges as set out in these Terms and Conditions. A minor change is a change, which the Owner could not reasonably expect to have a significant effect on your confirmed booking.
9. Circumstances beyond the control of the Owner / the Agent (Force majeure)
Except where otherwise expressly stated in these Terms and Conditions, the Owner and the Agent shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or any failure by the Owner and/or the Agent to perform or properly perform any of their respective obligations to you which is due to any event/s or circumstance/s beyond the reasonable control of either the Owner or the Agent. (referred to as “force majeure” in these Terms and Conditions) By way of an example only, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than negligence of the Owner or the Agent) and all similar situations. In appropriate cases (for example when your booking has been cancelled under the aforementioned and similar circumstances before your departure) the Agent on behalf of the Owner will refund to you all monies paid to the Agent.
No compensation, expenses, costs or other sums of any description will be payable in such circumstances by either the Owner or the Agent to you.
10. Website details
All properties described on the Agents website and in any other online marketing have been appraised by the Agent and the descriptions written by the Agent have been approved by the respective owner. Whilst every effort has been made to ensure that the descriptions convey an accurate account of the properties at the time of printing, errors occasionally occur. You must therefore verify all details of your chosen property, including price, location and any ‘star-rating’ grade with the Agent at the time of booking. Neither the Agent or the Owner can accept responsibility for any error, omission or misrepresentation, negligent or not or any liability arising from of any error, omission or misrepresentation, negligent or not in respect of the descriptions pertaining to the Property in the brochure, on the website or in any other promotional literature or material, including electronic mail, produced and distributed by the Agent on behalf of the Owner.
11. Your property
Whilst every effort has been made by the Agent and the Owner to provide you with the accommodation you desire, occasionally properties, their installations, fixtures, fittings, equipment and appliances may require remedial work in the event of a failure or breakdown. It is essential that you contact the Owner in the first instance at your earliest possible opportunity, or the Agent if the Owner is not available, whilst you are in residence, to report any failure or breakdown observed. The Owner is responsible to respond to any such report as soon as practicably possible with a view to instructing remedial works to limit any inconvenience that may be caused to you during your occupation of the Property. In the event that the Owner is not contactable, the Agent will respond to reports from you, instructing any works deemed necessary in the interests of your safety and the Owner’s obligation to comply with statutory requirements pertinent to the Property. Reports that do not relate to a statutory matter will only be instructed upon by the Agent on behalf of the Owner if the Agent deems the nature of the report to materially affect your enjoyment and or use of the Property, save in the event that the Agent has been given the Owner’s express instructions not to. Complaints made by you of a transient nature (i.e. cleanliness, heating, etc.) following expiry of the term of your occupation of the property can not possibly be investigated and will not be considered by the Agent or the Owner.
* Please note all our properties are non-smoking.
12. Safety regulations
The Owner acknowledges their legal obligation to ensure that the Property complies with pertinent safely regulations and accordingly the Owner agrees to or to have the Property and its installations, as required, inspected by the appropriate qualified persons.
13. Damage to property
You will be expected to leave the Property in a good state of cleanliness, similar to that as found at the time of taking occupation and to leave the Property in the same state of repair as found at the time of taking occupation. If, following your vacation, the Property is found to require more than a standard clean and additional cleaning is deemed necessary, any extra cost of cleaning will be deducted from your deposit.
If, following your vacation, the Property or any of its contents are found to be damaged, save those reported to the Agent within 48 hours of the agreed arrival date and time, the responsibility for compensating the Owner for remedial works or replacement of goods will be yours, and any costs will be deducted from your deposit or an invoice sent to you payable within 7 days of its date, should the sum be greater than the level of deposit held.
14. Arrival & key collection
You will be advised, on your Booking Confirmation, of all arrangements pertaining to the collection or issue of keys and times of arrival.
15. Departure
You must vacate the Property and return all keys by 10.00 on the expiry date of the term of your booking.
16. Linen & towels
Unless otherwise stated, linen and towels will be provided by the Owner. In cases where linen is not provided you will not be permitted to use the beds, pillows and duvets unless suitable linen is used. If in doubt contact the office. Please bring your own beach towels.
17. Special requirements
You must ensure that arrangements are made either independently or via the Agent for any special requirements. Items such as cots, highchairs, stair gates etc. will not be provided by the Owner unless otherwise stated in the description for the Property you have chosen.
18. Swimming pools, Hot Tubs, Lakes & Trampolines
In the event the property you have booked has a swimming pool for use within your booking you must not enter the pool unless you are a competent swimmer, you must not dive into the pool, you must check the depth of the water before entering, you must supervise at all times any children using the pool, you must not use the pool after consuming alcohol, you must not let any pets into the pool and you must act responsibly at all times when using the pool. Swimming pools, hot tubs, lakes & trampolines are used at the guests own risk with no liability on the property Owner or the Agent for any injury sustained in doing so.
19. Liability
Neither the Owner nor the Agent will accept liability for any death or personal injury or loss, during the term of occupation, however arising. The Owner agrees to provide appropriate and adequate insurance for the Property and for the nature of its uses. You must ensure that you take all necessary steps to safeguard your personal safety and possessions.
The Agent acts only ‘as agents for the owner’. The Agent can not accept any responsibility or liability for any act/s or omission/s of the Owner or anyone representing, or employed by the Owner. Further, the Agent can not accept any responsibility or liability for any shortcomings or defects with or in the Property as all properties are within the sole control of the Owner.
20. Your rights
Your statutory rights are not affected by anything contained within these Terms and Conditions.
Island Holiday Homes is a trading name of HRD Lettings Limited registered in England No. 4357716.
Cancellation policy
IF YOU CHANGE OR CANCEL YOUR BOOKING
(i) changes
If you wish to change your booking once your confirmation has been issued, an administration fee of £25.00 plus VAT will be payable to the Agent by you once any change has been made. If the change to your booking is not possible to make and you are unable to honour the confirmed booking, cancellation terms will apply. Your request for a change of your booking must be stated in writing to the Agent and the party leader shall be responsible for verifying safe receipt of same by the Agent.
If Island Holiday Homes has arranged your ferry reservation, any changes to dates, times or cancellations will be subject to a £20.00 plus VAT administration charge.
(ii) Cancellation terms
Once the deposit has been paid and your booking confirmation issued, a binding contract has been deemed to have been made between the you (the holiday Visitor) and the Owner and the holiday Visitor is liable for all charges relating to the booking, including the rent. If you have to, or wish to, cancel your booking (for whatever reason) the holiday Visitor must telephone the Agent (Island Holiday Homes) at their offices as soon as possible. The holiday Visitor must also immediately confirm the cancellation in writing, sending notification by recorded delivery to the booking offices of the Agent. The Agent will endeavour to re-book the holiday accommodation for the period being cancelled and should the Agent succeed in doing so, your liability for costs may be limited to the sum of the deposit and booking fee - settlement by forfeit. If the Agent is unable to re-book the holiday accommodation for the cancelled period, you will be liable for the full amount of the booking, including the rent, even if you do not occupy the accommodation.
Privacy policy
We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.
Information Collected
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.
Use of Information
The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent.
If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time.
We will share your details with our booking system, Super Control for the purpose of them delivering their service to us. For example they provide a verified reviews service called Up Front Reviews and we may ask them to send you an email invitation to submit a review about your stay. We will NEVER sell your details to any third party. You consent to us providing your details to Super Control in this way. You will have the opportunity to unsubscribe from any such emails at any time.
Data Security
We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.
Integrity of Data
We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.
Children
Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent
Enforcement
Any queries relating to our collection or use of personal information should be addressed to [email protected]